A friend came to visit me recently. She offered a gift card as a token to acquire some baby gear – a gesture much appreciated. I kept it in my bedroom. A week later I dialled the number on the card to verify its worth. The automated voice said that the balance was $5.00. Yes. Five dollars. That didn’t seem right.
I went online and registered the card and yes, the balance was just that. A fiver. However, I noticed on the online account statement that a purchase was made a few days earlier from an auto insurance company, for $145. I began to wonder who could have used the card that was in my possession to make the purchase.
I called the insurance company. They verified the payment but said they cannot reveal the identity of the client (for legal reasons I imagine). They advised me to call the gift card issuer, the bank, to file a claim of card misuse. I did and they promised to send me a new card: the person who used the previous card now has my information and could use the remaining $5. They also promised to send me a form to fill, sign and make the claim.
The card came a few days later with the full amount ($150) and I filed the complain and mailed it to them. To avoid another misuse of the card, I used the card to get baby gear online as fast as I could!
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